Driver Privacy Policy

Effective September 25, 2026

This Privacy Policy explains how Concierge Inc. handles personal information in the Concierge Driver application and related Driver services. It applies to people who apply to drive or deliver with Concierge, approved Drivers, and people who use Driver account-support or deletion services.

Concierge Driver does not use personal information for cross-app advertising or sell Driver personal information for advertising purposes. Background location is used for Driver operations, not advertising.

Information we collect

Account and contact information

Name, email address, phone number, account identifiers, account status, authentication and security information, and other information used to maintain the Driver account.

Driver application and compliance information

Information submitted during Driver onboarding or ongoing compliance, such as application details, a Driver profile photograph, identity or eligibility information, Driver and vehicle documents, vehicle information, and records associated with background or compliance review.

Location information

Precise location, heading, speed and related location timestamps may be collected while a Driver is online or handling an active ride or delivery. Location may continue to be collected in the background, including when the app is closed or not in use, when necessary for dispatch, active-job tracking, navigation-related operations, safety, fraud prevention, and service reliability.

Ride and delivery information

Dispatch offers and responses, availability, pickup and dropoff information, ride or delivery status, timestamps, distance-related information, proof of delivery, recipient information where applicable, job notes, and exception or cancellation information.

Safety, support and user content

Incident reports, safety requests, SOS information, support tickets and messages, uploaded evidence, photos, documents, notes, and other content a Driver submits to Concierge.

Earnings and payout information

Earnings, payout status, payout-related identifiers, transaction records, fees and other financial information needed to calculate and administer Driver payments. Raw payment-card or bank credentials entered directly into a payment provider may be handled by that provider rather than stored by Concierge.

Device and app information

Device platform, app version, push-notification token, an installation-derived identifier hash, notification status, app interactions, security events, and technical information used for reliability and account protection.

How we use information

• operate Driver accounts, onboarding, eligibility and compliance;
• match Drivers with ride and delivery requests and operate dispatch;
• track and manage active rides and deliveries;
• provide safety, incident-response and support functions;
• calculate earnings and administer payouts;
• send operational, safety, support and account notifications;
• prevent fraud, abuse and unauthorized access;
• debug, maintain and improve service reliability;
• comply with legal, tax, insurance, safety and regulatory obligations.

Background location

Background location is a core Driver feature. When a Driver is online or busy on an active assignment, Concierge may use precise location even when the Driver app is not visible so that dispatch can determine Driver availability and proximity, active rides and deliveries can be operated safely, and safety or service-reliability functions can work as intended.

On Android, Concierge presents an in-app disclosure before requesting background location. Drivers can decline background access. Foreground-only operation may reduce or prevent reliable dispatch and active-job functionality when the app is not visible.

How information is disclosed

Concierge may disclose information to service providers that process information on Concierge’s behalf, including infrastructure/database, push-notification, payment/payout, email, mapping/navigation, background-check, support, security and related operational providers as applicable.

Information may also be disclosed when reasonably necessary to comply with law, protect Drivers, riders, recipients or the public, investigate fraud or safety incidents, enforce agreements, respond to lawful process, or complete a corporate transaction subject to appropriate protections.

Retention

Concierge keeps personal information only for as long as reasonably necessary for the purposes described in this policy and applicable legal or operational obligations. Retention periods can differ by record type.

Trip, delivery, payment, tax, safety, fraud-prevention, incident, insurance, background-check and compliance records may need to be retained after Driver access is deactivated. When retention is no longer required, personal information should be deleted or anonymized according to Concierge retention procedures.

Account deletion and privacy requests

Drivers can request account deletion inside the Driver app from Account → Profile & security → Privacy & account → Delete Driver account. An active ride or delivery must be completed or cancelled before the authenticated deletion request can deactivate Driver access.

Drivers can also initiate an account-deletion request outside the app at https://tjyersmjkzzntxfopwqb.supabase.co/functions/v1/driver-account-deletion. Outside-the-app requests require ownership verification before account access or data is deleted.

Depending on applicable law, a person may also have rights to request access, correction, deletion, restriction, portability or other treatment of personal information. Requests can be sent to support@conciergeincgroup.com. Concierge may need to verify identity before completing a request.

Driver choices and controls

• Location permissions can be managed through device settings.
• Notification permissions can be managed through device settings.
• Android’s Alarms & reminders access, when offered for background alert reliability, can be declined or changed in system settings.
• Editable Driver contact information can be updated in the Driver account.
• Account deletion can be initiated in-app or through the public deletion-request page.

Security

Concierge uses technical and organizational safeguards designed to protect Driver information, including authenticated access, row-level database controls, permission-based administrative access, multifactor controls for the Command Center, private storage for sensitive Driver documents and profile photographs, audit/security events, and encrypted network transport. No security measure can guarantee absolute security.

Children

The Concierge Driver service is intended for people legally eligible to provide driving or delivery services in the jurisdictions where Concierge operates. It is not directed to children.

Changes to this policy

Concierge may update this policy as the Driver service, legal requirements or data practices change. The effective date above will be updated when a revised policy is published.

Contact

Privacy and Driver-account questions can be sent to support@conciergeincgroup.com.

Concierge Inc. · Concierge Driver