Merchant Terms & Marketplace Policy

1. Merchant eligibility and verification

Merchants must have authority to offer the products or services listed through Concierge and must provide accurate identity, business, license, permit, tax, banking, settlement and account information when required. Merchants are responsible for safeguarding account credentials and keeping required records current.

2. Listings, prices and availability

Merchants are responsible for accurate catalogs, prices, descriptions, hours, inventory, availability, warnings, allergens, restrictions and other information relevant to their offerings. Merchants may not list unlawful, unsafe, counterfeit, prohibited or improperly regulated products.

3. Orders and fulfillment

Merchants are responsible for timely order acceptance or rejection, preparation, packaging, labeling, substitutions, unavailable items, pickup readiness, cancellations and proof of fulfillment where required. Handoffs to drivers or customers must be accurate and reasonably safe.

4. Product and food safety

Merchants remain responsible for compliance with laws governing food safety, product safety, recalls, age-restricted goods, regulated items, hazardous materials and other restrictions applicable to their products and operations. Concierge’s platform does not replace merchant licensing, inspection or compliance obligations.

5. Medical-related items

Medical-related delivery may be offered only under separately approved operational and compliance requirements. Medical delivery is not represented on this page as currently available for public booking, and merchants may not tender specialized or regulated medical items unless Concierge has expressly approved the service and item category.

6. Concierge commission and payments

The approved Concierge merchant model uses a 15% commission on each eligible order, subject to the signed merchant agreement and separately disclosed taxes, refunds, chargebacks, processor costs or authorized adjustments. This public page does not change that commission. Settlement timing, reserves or holds apply only where contractually and legally authorized.

7. Refunds, disputes and reconciliation

Merchants must cooperate with reasonable investigations of refunds, customer complaints, disputed transactions, chargebacks, safety issues and reconciliation questions. Concierge may request records needed to evaluate an order or payment issue, subject to applicable law and agreement terms.

8. Customer service and incident cooperation

Merchants must provide reasonable cooperation for customer-service matters involving their orders, including missing or incorrect items, product complaints, refund review and safety incidents. Merchants should preserve relevant records when a complaint or investigation is pending.

9. Driver pickup and nondiscrimination

Merchants must provide safe and lawful pickup access, accurate order handoff and respectful treatment of customers and participating drivers. Discrimination, harassment, retaliation or unsafe pickup practices are prohibited.

10. Merchant content and intellectual property

Merchants retain ownership of their eligible business names, logos, menus, product images and other content. By submitting content to Concierge, the merchant grants Concierge the limited rights reasonably necessary to display listings, process orders, operate the platform and market the merchant’s availability through Concierge, subject to the signed agreement.

11. Integrations and data accuracy

Where supported, Concierge may provide or connect merchant dashboards, POS integrations, APIs or inventory tools. Merchants are responsible for authorizing integrations, protecting credentials and maintaining accurate source data. Third-party outages or inaccurate third-party data may affect availability and fulfillment.

12. Privacy and customer data

Merchants may use customer information obtained through Concierge only for authorized fulfillment, support, fraud prevention and legal obligations. Customer information may not be sold, published or used for unrelated marketing without lawful permission. See the Privacy Policy.

13. Insurance and responsibility

Merchants and third-party providers remain responsible for any business, product, premises, employee and operational insurance required by law or contract. Insurance and indemnity obligations apply only to the extent supported by an applicable signed agreement, actual policy and law.

14. Monitoring, suspension and termination

Concierge may review merchant activity and may restrict, suspend or terminate access for material policy violations, fraud, unlawful listings, safety threats, unresolved compliance issues, security risks or other grounds permitted by the applicable agreement and law. Pending orders and settlement obligations remain subject to the agreement and applicable law.

15. Confidentiality and governing terms

Merchants must protect nonpublic Concierge, customer, driver and operational information received through the relationship. Georgia law may apply where legally appropriate while preserving mandatory protections required elsewhere. Any arbitration or specialized dispute process applies only if contained in an approved agreement that legally governs the merchant relationship.

16. Changes, electronic acceptance and contact

Concierge may update these public terms as the marketplace or law changes. Electronic acceptance may be used where legally valid. Questions may be sent to [email protected].

Terms · Privacy · Driver Terms · Policy Center · Contact